Any person who can be termed as a consumer under the Act can make a complaint. The following are the persons who can file a complaint under the Act :
- a) a consumer; or
- b) any voluntary consumer association registered under the Companies Act, 1956 or under any other law for the time being in force, or
- c) the Central Government or any State Government,
- d) one or more consumers, where there are numerous consumers having the same interest.